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var(--zkj-rule-strong);background:#fff;color:var(--fg-1);border-radius:0;outline:none;margin-top:8px}.esk-textarea{resize:vertical;min-height:100px;line-height:1.5}.esk-input:focus,.esk-textarea:focus{border-color:var(--zkj-magenta);box-shadow:0 0 0 2px #8e1d502e}.esk-form-info{background:var(--zkj-bg-muted);padding:18px 20px;margin:24px 0;border-left:3px solid var(--zkj-ink)}.esk-steps{padding-left:18px;margin:8px 0 0;font-size:14px;color:var(--fg-2)}.esk-steps li{padding:3px 0}.esk-form-actions{display:flex;gap:12px;justify-content:flex-end;margin-top:24px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0e162073;display:flex;align-items:center;justify-content:center;z-index:100;padding:24px}.modal{position:relative;background:#fff;max-height:92vh;overflow-y:auto;width:100%;box-shadow:var(--shadow-3)}.modal-md{max-width:720px}.modal-lg{max-width:980px}.modal-close{position:absolute;top:14px;right:14px;width:36px;height:36px;background:transparent;border:0;cursor:pointer;font-size:22px;color:var(--fg-3);display:flex;align-items:center;justify-content:center}.modal-close:hover{color:var(--fg-1);background:var(--zkj-bg-muted)}.inbox-shell{display:grid;grid-template-columns:380px 1fr;height:760px;border:1px solid var(--zkj-rule);background:#fff}.inbox-list{border-right:1px solid var(--zkj-rule);overflow-y:auto;background:var(--zkj-bg)}.inbox-list-header{padding:16px 16px 12px;border-bottom:1px solid var(--zkj-rule);background:#fff;position:sticky;top:0;z-index:1}.inbox-detail{overflow-y:auto;padding:32px 36px}.inbox-list .ticket-row{padding:14px 16px}.dashboard-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:0;border:1px solid var(--zkj-rule);margin-bottom:32px}.stat-cell{padding:22px 24px;border-right:1px solid var(--zkj-rule)}.stat-cell:last-child{border-right:0}.stat-num{font-family:var(--font-display);font-size:44px;font-weight:700;line-height:1;color:var(--fg-1);letter-spacing:-.02em}.stat-num.alert{color:var(--zkj-magenta)}.stat-num.warn{color:var(--state-warning)}.stat-label{font-size:13px;color:var(--fg-3);text-transform:lowercase;letter-spacing:.04em;margin-top:4px}.stat-trend{font-size:12px;color:var(--fg-3);margin-top:6px}.dashboard-cols{display:grid;grid-template-columns:1fr 320px;gap:40px}.section-h{display:flex;justify-content:space-between;align-items:baseline;padding-bottom:12px;border-bottom:2px solid var(--fg-1);margin-bottom:0}.section-h h2{font-size:22px;font-weight:700}.section-h .section-meta{font-size:13px;color:var(--fg-3)}.activity-feed{list-style:none;padding:0;margin:0}.activity-feed li{padding:14px 0;border-bottom:1px solid var(--zkj-rule);font-size:14px}.activity-feed .af-meta{font-size:12px;color:var(--fg-3);margin-bottom:2px}.activity-feed .af-link{color:var(--zkj-blue);font-weight:600}.back-nav{display:inline-flex;align-items:center;gap:6px;font-size:14px;color:var(--fg-3);cursor:pointer;background:none;border:0;padding:0;margin-bottom:12px;font-family:var(--font-sans)}.back-nav:hover{color:var(--zkj-blue)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--zkj-rule);margin-bottom:20px}.tab-btn{padding:10px 14px;font-size:14px;font-weight:600;background:transparent;border:0;border-bottom:2px solid transparent;cursor:pointer;color:var(--fg-3);font-family:var(--font-sans);transition:color var(--dur-fast) var(--ease-out),border-color var(--dur-fast) var(--ease-out)}.tab-btn:hover{color:var(--fg-1)}.tab-btn.active{color:var(--zkj-blue);border-bottom-color:var(--zkj-blue)}.tab-btn.active.esc{color:var(--zkj-magenta);border-bottom-color:var(--zkj-magenta)}.esk-page-layout{display:grid;grid-template-columns:1fr 320px;gap:40px;align-items:start}.esk-page-sidebar{background:var(--zkj-bg-muted);padding:24px}.esk-page-sidebar h4{font-size:15px;font-weight:700;margin:0 0 12px}.esk-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:0;border:1px solid var(--zkj-rule)}.esk-stat{padding:18px 22px;border-right:1px solid var(--zkj-rule)}.esk-stat:last-child{border-right:0}.esk-stat-num{font-family:var(--font-display);font-size:36px;font-weight:700;line-height:1;color:var(--fg-1);letter-spacing:-.02em}.esk-stat-num.alert{color:var(--zkj-magenta)}.esk-stat-num.warn{color:var(--state-warning)}.esk-stat-label{font-size:12px;color:var(--fg-3);text-transform:lowercase;letter-spacing:.04em;margin-top:6px}.esk-grid-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:16px;margin-top:24px}.esk-card{background:#fff;border:1px solid var(--zkj-rule);border-left:3px solid var(--zkj-magenta);padding:18px 20px;cursor:pointer;display:flex;flex-direction:column;gap:12px;transition:box-shadow var(--dur-fast) var(--ease-out),transform var(--dur-fast) var(--ease-out)}.esk-card:hover{box-shadow:var(--shadow-2, 0 4px 16px rgba(0,0,0,.08));transform:translateY(-1px)}.esk-card-head{display:flex;justify-content:space-between;align-items:center;gap:12px}.esk-card-id{font-family:var(--font-mono);font-size:12px;color:var(--fg-3)}.esk-state-pill.sm{font-size:10px;padding:3px 8px}.esk-card-title{font-size:16px;font-weight:700;color:var(--fg-1);line-height:1.3}.esk-card-meta{font-size:12px;color:var(--fg-3)}.esk-card-reasons{display:flex;flex-wrap:wrap;gap:6px}.esk-reason-chip{display:inline-block;font-size:11px;padding:3px 8px;background:#fbeef3;color:var(--zkj-magenta);border:1px solid var(--zkj-magenta);font-weight:600}.esk-reason-chip.more{background:#fff;color:var(--fg-3);border-color:var(--zkj-rule-strong)}.esk-card-progress{display:flex;flex-direction:column;gap:6px}.esk-card-progress-row{display:flex;justify-content:space-between}.esk-card-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;padding-top:12px;border-top:1px solid var(--zkj-rule)}.esk-card-tf{display:flex}.esk-card-avatar{width:28px;height:28px;border-radius:9999px;background:var(--zkj-magenta);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;border:2px solid #fff}.esk-card-avatar+.esk-card-avatar{margin-left:-8px}.esk-card-avatar.more{background:var(--zkj-bg-muted);color:var(--fg-2);border-color:#fff}.esk-card-update{white-space:nowrap}.flow-spec-steps{list-style:none;padding:0;margin:0;display:grid;grid-template-columns:repeat(5,1fr)}.flow-spec-step{padding:20px 18px;position:relative}.flow-spec-step+.flow-spec-step{border-left:1px solid var(--zkj-rule)}.flow-step-num{width:28px;height:28px;border-radius:9999px;background:var(--zkj-magenta);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;margin-bottom:10px}